Privacy Policy

Introduction

This Privacy Policy explains how Douceur Distance Concepts collects, uses, stores, and protects personal information obtained through its website and related services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, subscribing to updates, or contacting us. This may include your full name, phone number, email address, delivery address, billing address, and payment related details.

We may also collect limited technical information such as browser type, device information, and website usage data to improve site functionality and user experience.

How We Use Your Information

Your information is used to process and fulfill orders, confirm payments, arrange deliveries, provide customer support, and communicate order updates.

We may also use contact details to send service related notifications, respond to inquiries, and improve our products and services. We do not use your information for unrelated purposes without your consent.

Payment Security

Payments made on the Douceur Distance Concepts website are processed through secure third party payment gateways. We do not store complete debit or credit card information on our servers. Payment providers operate under their own security and compliance standards.

Data Protection and Storage

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel who require it to perform their duties.

Personal information is retained only for as long as necessary to fulfill legal, operational, and business obligations.

Sharing of Information

We do not sell, rent, or trade customer information. Information may only be shared with trusted service providers such as payment processors and logistics partners strictly for the purpose of completing transactions and delivering orders.

Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance browsing experience, remember user preferences, and analyze site performance. You may adjust browser settings to refuse cookies, though some features of the website may not function properly.

Your Rights

You may request access to your personal information, request corrections, or request deletion where applicable under Nigerian law. Requests can be made by contacting us directly.

Contact Information

For questions or concerns regarding this Privacy Policy, contact:

Douceur Distance Concepts
28, Taiwo Okutubo Street, Amuwo Odofin, Lagos
07057591351
deur@douceurdistance.com