Delivery Policy

Overview

This Delivery Policy outlines how Douceur Distance Concepts processes and delivers orders within Nigeria.

Order Processing

Orders are processed after payment confirmation. Processing typically takes one to three business days, excluding weekends and public holidays. During peak periods or promotional campaigns, processing times may be slightly extended.

Delivery Coverage

We deliver nationwide across Nigeria. Delivery timelines vary depending on destination, accessibility, and logistics partner schedules.

Estimated Delivery Time

Delivery generally takes two to seven business days after dispatch, depending on the customer’s location. Major cities may experience shorter delivery timelines, while remote areas may require additional time.

Delivery Charges

Delivery fees are calculated based on location, package size, and weight. The applicable delivery fee will be displayed at checkout before order confirmation.

Order Confirmation and Dispatch

Once an order is processed and dispatched, customers will receive confirmation via phone call, text message, or email where applicable.

Delivery Attempts

Customers must ensure that delivery details are accurate and that someone is available to receive the order. If delivery fails due to incorrect information or recipient unavailability, additional delivery charges may apply for reattempts.

Inspection Upon Delivery

Customers are encouraged to inspect items upon delivery. Any concerns regarding damaged or incorrect items should be reported within 48 hours of receipt.